Terms of Service

2.1 These Terms apply to all use of the Services.

2.2 By registering or using the Platform, the Client agrees to be bound by these Terms.

2.3 Tracking Hippo may revise the Terms at any time. Continued use implies acceptance of the updated Terms.

3.1 New Clients receive a one-time €10 free trial credit, applied to their prepaid balance and limited to one container.

3.2 Daily container charges are deducted from the trial credit. Once the credit is used up, the Client must add funds to continue using the Services.

3.3 The trial credit has no cash value and cannot be withdrawn, transferred, or refunded.

3.4 Tracking Hippo may change or withdraw trial offers at any time.

4.1 Tracking Hippo provides European-hosted infrastructure for server-side tag containers.

4.2 While high availability is a goal, no guarantee of uninterrupted service is given.

4.3 A European CDN is used to optimize delivery.

4.4 Tracking Hippo may change or upgrade the Platform without prior notice.

5.1 Services are not metered per request but are subject to a Fair Use Policy to ensure platform integrity.

5.2 Excessive usage may result in rate-limiting, suspension, or the requirement to upgrade to a higher tier.

5.3 Clients must avoid usage patterns that degrade service for others.

5.4 FUP thresholds may be adjusted without prior notice.

6.1 Tracking Hippo limits the number of containers that can be hosted per account.

6.2 The current limit is enforced automatically by the Platform.

6.3 Clients may request a higher limit by emailing support@trackinghippo.io. Approval is at Tracking Hippo's discretion.

7.1 Tracking Hippo operates on a pay-as-you-go basis, billing Clients per active container for each started day (any part of a calendar day a container is active counts as a full day).

7.2 The daily rate is €0.66 per container per started day. The monthly price shown on the pricing page is indicative and calculated on the basis of 30 days (€0.66 × 30); actual charges are billed per started day and the amount per calendar month varies with the number of days in that month.

7.3 Billing is prepaid through a wallet. Clients add funds to their wallet balance, and daily container charges are deducted from this balance. Clients may enable automatic top-ups (auto-recharge) to keep their wallet funded.

7.4 If the wallet balance is insufficient and cannot be topped up, all containers may be suspended until sufficient funds are added.

7.5 Prices are listed in EUR and exclude VAT and applicable taxes.

8.1 Clients are responsible for protecting their access credentials.

8.2 Unauthorized use must be reported immediately.

8.3 Tracking Hippo is not liable for misuse resulting from negligence by the Client.

9.1 Clients may not use the Platform for:

• Illegal, abusive, or harmful purposes;
• Hosting malware, phishing, or spam;
• Attempting to access or interfere with other systems;
• Reselling or sharing access without permission.

9.2 Tracking Hippo may suspend or terminate accounts for violations.

9.3 Automated monitoring may be used to detect abuse.

9.4 Reinstatement is at Tracking Hippo's discretion.

10.1 Tracking Hippo complies with the GDPR and other relevant EU privacy laws.

10.2 Data is processed only within the EU and never shared without legal basis.

10.3 Clients remain data controllers; Tracking Hippo acts as data processor where applicable.

10.4 Security measures include encryption, access control, and system monitoring.

10.5 A separate Data Processing Agreement (DPA) applies when required.

10.6 Clients are responsible for ensuring lawful processing of any personal data.

11.1 All intellectual property related to the Platform, software, and content remains the sole property of FrontLetter BV or its licensors.

11.2 Clients receive a non-exclusive, non-transferable, revocable license to use the Services as intended.

11.3 Clients may not:

• Reverse-engineer, resell, or sublicense the Platform,
• Remove branding or disclaimers,
• Bypass technical restrictions.

11.4 Suggestions or feedback may be used by Tracking Hippo freely.

11.5 All rights not explicitly granted are reserved.

12.1 Services are provided "as is" without guarantees or warranties.

12.2 Tracking Hippo's liability is capped at the amount paid by the Client in the 3 months before the incident, up to €1,500.

12.3 Tracking Hippo is not liable for indirect, incidental, or consequential damages.

12.4 The Client agrees to indemnify Tracking Hippo against claims related to misuse or illegal use of the Services.

13.1 Clients retain full ownership of their submitted data.

13.2 Tracking Hippo processes data only to provide the Service or comply with legal obligations.

13.3 No data export is provided. Clients are responsible for backing up their data before account termination.

13.4 Data is permanently deleted within 30 days after termination unless otherwise legally required.

14.1 Technical support is available via email: support@trackinghippo.io.

14.2 Response times may vary based on urgency and request complexity.

15.1 The Agreement begins upon first use or registration and continues until terminated.

15.2 The Client may terminate at any time by ceasing use and clearing outstanding balances.

15.3 Tracking Hippo may suspend or terminate the Agreement immediately for:

• Non-payment,
• Abuse or FUP violation,
• Legal enforcement,
• Service discontinuation.

15.4 Upon termination:

• All access will be revoked,
• Containers will be stopped,
• Data will be deleted within 30 days.

15.5 No data recovery or export is offered after termination.

15.6 Sections related to IP, liability, data, and payment obligations survive termination.

16.1 These Terms are governed by Belgian law.

16.2 All disputes shall be exclusively handled by the courts of Bruges, Belgium.